Customer Experience and CRM

Our client was a department store company in the retail industry. The project they had for us was associated with the customer experience and CRM enterprise systems, specifically related to Salesforce. Often, inbound calls came in because customers couldn’t find their orders or because they ordered or received the wrong item. Impact​ The client was dealing with unsatisfied customers and a stressed-out customer service department.  Customer service personnel had to go into an order management system to find […]