Customer Experience and CRM

Our client was a department store company in the retail industry. The project they had for us was associated with the customer experience and CRM enterprise systems, specifically related to Salesforce. Often, inbound calls came in because customers couldn’t find their orders or because they ordered or received the wrong item. Impact​ The client was dealing with unsatisfied customers and a stressed-out customer service department.  Customer service personnel had to go into an order management system to find […]

Cyber Group Launches New Integration Platform

Press Release Share on facebook Share on twitter Share on linkedin Share on email Share on print Cyber Group Launches New Integration Platform DALLAS, Sept. 18, 2020 — Cyber Group, a Dallas-based IT consulting firm and Salesforce certified consulting partner, has just announced the launch of Ignite, a low code, high-value integration platform that connects Salesforce to […]

Giving Back to the Community: An Awareness Event Hosted by Cyber Group

Press Release Share on facebook Share on twitter Share on linkedin Share on email Share on print Giving Back to the Community: An Awareness Event DALLAS, Sept. 4, 2020 /PRNewswire/ — Dallas-based IT consulting firm, Cyber Group, is going above and beyond this year to bring awareness to Giving Back to the Community, especially through North Texas Giving […]

Cyber Group Matches Donations to DFW*ATW During North Texas Giving Day

Press Release Share on facebook Share on twitter Share on linkedin Share on email Share on print Cyber Group Matches Donations to DFW*ATW During North Texas Giving Day DALLAS, Sept. 1, 2020 /PRNewswire/ — Dallas-based IT consulting firm, Cyber Group, has proudly announced its latest commitment to support North Texas Giving Day and the DFW Alliance of Technology […]

Sankalp Shastri Promoted to Chief Technology Officer of Cyber Group

Press Release Share on facebook Share on twitter Share on linkedin Share on email Share on print Sankalp Shastri Promoted to CTO of Cyber Group DALLAS, Feb. 20, 2020 /PRNewswire/ — Cyber Group is pleased to announce the promotion of Sankalp Shastri from Senior Vice President to Chief Technology Officer. In the 9 years that he has spent with Cyber […]

John Humphrey Joins Cyber Group

Press Release Share on facebook Share on twitter Share on linkedin Share on email Share on print John Humphrey Joins Cyber Group DALLAS, Sept. 20, 2019 /PRNewswire/ — Cyber Group is pleased to announce that John Humphrey has joined the company as Executive Vice President and Chief Revenue Officer. John recently sold his interest in X42 Ventures and will […]