The Dog Years of Innovation

Written by: John Humphrey, EVP & CRO, Cyber Group Inc. I have recently read several articles that discuss how eCommerce related initiatives have moved 5 plus years over the last 12 months.  As an IT professional, I guess I should use this as a wake-up call for my clients to make more progress, faster.  Pass.  This […]

Surviving in a Flat Stanley World

Written by: John Humphrey, EVP & CRO, Cyber Group Inc. Surviving in a Flat Stanley World Most of you will have no idea what I’m talking about; others will smile because you remember those summers carrying Flat Stanley on vacation or having your kids write letters to others around the world and sending Flat Stanley […]

Product and Rate Automation

Cyber Group was brought in to help our retail energy client develop a products and rate automation application. Impact With energy rates changing by the hour and by the day, every Retail Energy Provider (REP) operates on an extremely thin margin. The margin between wholesale prices and retail prices are incredibly low, making it vital […]

Salesforce Loyalty Program

The client for this opportunity was a retail department store company whose objective was to enhance the overall experience of its core customers. Cyber Group’s role was to assist the client in evaluating and then develop a new loyalty program leveraging their existing Salesforce platform. They wanted to launch a loyalty program that encompassed the […]

Omni Channel Application Development

We at Cyber Group worked with our retail client to enhance their Omni Channel Systems which required our expertise in application development and integration. We had earlier managed production support of the e-commerce phases for Omni where we refactored most of the back-end integration code to improve stability and accuracy of the data coming from the […]

Mobile Progressive Web App (PWA)

Our client’s particular project called for building their mobile app for a mobile e-commerce platform. The client was running the mobile system and had been supporting it for a little over a year. It was extremely buggy, unstable, and had a lot of support tickets. Impact Everyone’s attention was focused on the instability of the […]

Data Migration to New CIS and Billing Systems

In this project our client was a large energy retail provider. The business challenge was associated with data migration, needing to move customer accounts to a new Customer Information System (CIS) and billing platform. Impact Cyber Group was hired to merge two different CIS and billing systems into one. The original billing system was “homegrown” […]

Mobile App Dev For IOS & Android

Our client for this set of projects was a startup social media software company for sports and recreation projects. Before launching this set of Application Development projects, the idea was to fill the void because there was not yet a social media platform for college sports, such as for NCAA teams. Impact They wanted to build a social media platform with […]

Customer Experience Automation

We partnered with a retail energy client on a Customer Experience Project, in conjunction with a Customer  Automation and Notification system. The biggest hurdle that the client was facing in the industry was in regard to customer retention. They wanted to be able to engage with the customer and stay relevant to them, and they wanted the customer to be more engaged […]

Heroku Migration

Our client is in the home security business and has a growing development team. They quickly grew out of their personal Heroku account and adding and removing developers had become a cumbersome task. This left room for human error to present opportunities for malicious intent. Impact Needing better access controls, team management, and isolated networks, […]