An Introduction To REST API & REST Programming Once you’ve developed an app or a website that provides a service to your customers, the next step is to implement an API. This will allow your app to communicate with other programs. For example, let’s say you run a website for a specific venue that sells […]
A step by step guide to creating a customer journey map. Find out why it matters and how it improves the customer experience for every business.
Production Support Models To Adapt For Your Business More and more businesses are developing their own applications to help support their business processes and to improve the customer experience. In fact, it’s not uncommon for even small to mid-sized companies to develop multiple apps of varying complexity. However, when your company deploys such apps, it […]
Assessing if Salesforce Service Cloud is Right For Your Enterprise Business As a business of any size, implementing a CRM (customer relationship management) tool is a good idea. A CRM will consolidate all of your customer data (such as contact information and account information) from all of the different channels that you use to engage […]
The Evolution Of CRM’s – Keeping Up With The Latest Trends Over the years, businesses have become more customer-oriented and more dependent on data collection and analysis than ever before. As a result, CRM (customer relationship management) solutions have become a necessary tool for success in today’s business landscape. There are many different CRM solutions […]
What Is Business Intelligence – A Modern CEO’s Guide Decision-makers have always made business-related decisions based on the information that they had access to. However, that information used to be severely limited, resulting in a lot of guesswork. These days, there’s no reason to depend on gut instinct or guesswork to make important decisions. If […]