Assessing if Salesforce Service Cloud is Right For Your Enterprise Business As a business of any size, implementing a CRM (customer relationship management) tool is a good idea. A CRM will consolidate all of your customer data (such as contact information and account information) from all of the different channels that you use to engage […]
3 Key Differences Between UX And UI Designs Your company website is a critical part of your online marketing, sales, and customer service efforts. You have likely invested a lot of resources into attracting new leads to your website to nurture them through the sales funnel. However, all of your efforts will be for naught […]
Creating a Customer Experience Strategy One of the main keys to success is the ability to set your business apart from your competition. While certain factors, such as the quality of your product, are important, the biggest difference maker will be the customer experience. If the customer had a poor experience with your brand, they’ll […]
A step by step guide to creating a customer journey map. Find out why it matters and how it improves the customer experience for every business.
Understand the basics of what User Experience is and its importance for your business. Determine how to build a good UX design and use it to your advantage.
Our client is a large energy provider and they wanted to send a weekly billing forecast to their customers...