Before we stepped in, the mobile system was extremely buggy, unstable, and had a lot of support tickets - everyone’s attention was focused on the instability of the application

In 16 weeks we developed a PWA, which basically replaced the IOS app and all of the different flavors of the Android app

The outcome was excellent: less support headache, more availability, and a gretly decreased cost of maintenance

Our client’s particular project called for building their mobile app for a mobile e-commerce platform. The client was running the mobile system and had been supporting it for a little over a year. It was extremely buggy, unstable, and had a lot of support tickets.

Impact

Everyone’s attention was focused on the instability of the application. When the client came to us  to discuss taking over and supporting this mobile app, our team looked at the application code and analyzed how it was architected. We informed them that this would require a lot of work and  “hand-holding,” meaning the support that was needed was extremely tedious and manual. We  asked the client “why do you have to support an IOS and android app, including multiple different  flavors of android apps? Have you thought of utilizing a PWA – a Progressive Web App?”Everyone’s attention was focused on the instability of the application. When the client came to us  to discuss taking over and supporting this mobile app, our team looked at the application code and analyzed how it was architected. We informed them that this would require a lot of work and  “hand-holding,” meaning the support that was needed was extremely tedious and manual. We  asked the client “why do you have to support an IOS and android app, including multiple different  flavors of android apps? Have you thought of utilizing a PWA – a Progressive Web App?”

Solution

We introduced the whole list of benefits of PWA in lieu of a native app. In 16 weeks we had developed a PWA, which pretty much replaced the IOS app and all of the different flavors of the Android app. Once we introduced the idea, they asked us to give them a more detailed approach and presentation, which we delivered.

Result

The business result was that the client did not have to maintain multiple teams to support  these different versions of the native app. Instead, an e-commerce team was expanded by one developer to support the PWA. The outcome was excellent: less support headache, more  availability, and a greatly decreased cost of maintenance. When building and optimizing your enterprise’s mobile e-commerce systems, external experts, like those at Cyber Group, can help to better your business IT assets, while minimizing overhead and reducing costs.