Almost every business depends on IT in one way or another. If you have an entire ecosystem of systems and hardware to manage, this can be quite a challenge. Not only is your team responsible for developing, testing, and implementing new applications, but you’re also responsible for ensuring that existing systems are properly maintained and that the organization’s employees obtain the technical support that they require on a regular basis.
Because of how much work is involved in not only expanding your IT capabilities by developing and/or implementing new systems and applications but also in simply maintaining your current network of systems and apps, you might want to consider outsourcing your production support services. In fact, even if you’re not being buried under mounting IT projects and requests, outsourcing your production support services can help to increase your ROI (return on investment).
Production support services encompass the management of your network, your users, your services, and your devices. Your production support service team is responsible for ensuring that your organization’s network is current and that the technology you’re using provides seamless operations throughout your company. Some of the common responsibilities of a production support service include monitoring the security of your network, performing data backup and recovery, managing your data, process execution and enforcement, authentication, and systems operation and support services.
Your entire organization relies heavily on your IT systems and applications, from the top down. Production support is important because everyone from your employees to your managers may need assistance with their computers or the apps they’re using. Without production support, your day-to-day operations would slow to a crawl and any technical issues that pop up would take significantly longer to solve.
At first glance, it might not be obvious how spending money outsourcing your production support instead of keeping it in-house will save you money — yet it will. Some of the financial benefits of outsourcing your organization’s production support services may surprise you:
If you don’t outsource your production support service, you’ll need to set up an internal IT department. In order to have the IT management and development capabilities you need, you’ll have to hire more than a few technicians as well. Basic tech support specialists are paid around $46,000 a year, while systems analysts can earn upwards of $80,000 a year. Take into account things like benefits, taxes, and training costs, and you can see how expensive it can get. While you could hire temporary IT tech employees, this is rarely a good long-term solution.
Outsourcing your production support services will save you a significant amount of money over the short term as well as over the long term. This is because most IT support services offer a flat rate hourly rate that’s much lower than what you would pay for an in-house team of IT specialists.
The fewer employees you have, the less you’re paying in insurance. Your business insurance also will likely be available at a reduced rate if you’re outsourcing your production support services. This is because many insurance companies assume that the risk of IT issues causing disruptions to your organization or the risk of cybersecurity challenges is lessened when you’re working with a professional IT support service instead of attempting to keep it in-house. This is especially true for smaller to mid-sized companies who may not have the resources for very large in-house IT departments.
An insurer will feel much more comfortable if you have the capabilities of a professional IT support service at your fingertips instead of a handful of full-time IT technicians who can barely manage your existing network and who may not be able to handle any serious IT problems on their own.
As an employer, you are required by federal law to pay Social Security taxes, Medicare taxes, and federal unemployment taxes for every employee that you have on your payroll. The more employees you have, the more taxes you will pay. When you outsource, you do not have to pay these payroll taxes since the individuals providing production support services are not on your payroll.
If you hire IT specialists to provide your company with the IT support services that you need, they will need space to work. The bigger your IT team is, the more space is needed to accommodate your team and all of the computer equipment that they require. By outsourcing, you save on the cost of having to maintain this space. This means that you don’t have to worry about having to move into larger office space to accommodate more IT technicians, nor will you have to worry about the costs of all of the equipment they need and the electricity required to power that equipment.
Forget the costs of actually taking on new employees to handle your IT support — the cost of the hiring process itself can really eat into your budget. You will need to advertise the position, go through thousands of resumes, go through dozens if not hundreds of phone interviews, and finally perform in-person interviews with the most qualified candidates. This entire process is incredibly time-consuming and costly.
The time spent trying to find the right person for the job could be spent on more important business-related tasks. When outsourcing, you don’t have to worry about the hiring process. The company you outsource to will have their own in-depth hiring process to ensure that only the highest quality IT professionals are addressing your production support needs.
The benefits of outsourcing your production support services are not purely financial. Outsourcing your production support services instead of attempting to set them up in-house offers these benefits to your company:
All of the time, money, and resources that would be poured into the hiring process and the cost of training, employing, and equipping an internal production support service can be applied to other facets of your business instead if you decide to outsource. Outsourcing your production support services will allow you to focus your time, effort, and resources on growing your business.
You want the very best of the best to provide your team with production support services. The challenge lies in being able to identify who the best of the best is when hiring technicians for your production support team. When outsourcing these services, you won’t have to worry about this — the company you choose to work with will have a team of experts to provide you with the support you need. An IT service that focuses solely on production support services will only hire highly-qualified individuals since their success depends on their expertise.
One of the challenges of having an in-house production support service team is that they likely won’t be able to provide support around the clock. Providing your organization with 24/7 support would require two to three times as many technicians on the team, the cost of which would pile up significantly. When you outsource your production support service, the company you work with will have the resources available to provide your company with support at any time you need it.
As your business grows, you may establish a presence across the globe. Whether you have employees working remotely in far-off places or you establish additional locations to support your global presence, you’ll need production support services that are capable of providing support throughout your entire organization, no matter where they are. An in-house team can’t provide this unless you set up different teams wherever you have a presence in the world. As you can imagine, this is not very cost-effective. Outsourcing production support services makes much more sense if you have a global presence. You’ll get the best support services no matter where you are around the world.
There are many benefits, both financial and otherwise, to outsourcing your production support services. There are also many offshore IT companies that you can choose from. Do your due diligence researching the different services available to make sure that you find a reputable company that’s capable of meeting your specific production support service needs.
Do you need assistance in outsourcing your production support services? Contact our certified experts today!