Job title: Salesforce Administrator No. of Positions: Multiple
Work Locations: North Dallas, TX Years of experience: 2-15 yrs.
Full-time
Role & Responsibilities:

Create and manage changes to the system.

  • Proactively seek out and identify needed system changes.
  • Proactively gather feedback from users.
  • Manage system changes without interruption to the user.
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  • Gather requirements from end users.
  • Modify the system to increase benefits and usability as instructed by client.
  • Manage the change control process if appropriate.
  • Manage all processes that impact / relate to Salesforce.com.
  • Manage new releases of SFDC and efficiently roll out new features.
  • Create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions.
  • Create custom objects when necessary.
  • Handle on-going customization/ alteration of Salesforce.com.
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
  • Create new reporting and respond to ad hoc reporting requests as needed.
  • Provide support functions as needed.
  • Provide sales and financial data to company executives as needed.

Maintain System, Security and Integrity

  • Reassign Accounts, Contacts, and other object records in response to personnel changes.
  • Grant/ remove and maintain user licenses.
  • Maintain security including sharing rules and security levels.
  • Design, Create and maintain user roles, profiles and hierarchies.
  • Monitor application storage usage.

Data Quality, Migration and Maintenance

  • Assist with migration from older systems/processes into Salesforce.com.
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts or other objects as appropriate.
  • Import data as appropriate.
  • Manage duplicate records.
  • Monitor and improve data quality.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance

  • Create and maintain dashboards.
  • Create and maintain reports including folder maintenance.
  • Develop complex, macro driven reports to summarize system information for Senior Management.
  • Build and manage report folders for reps to improve sales efficiency.

To apply for this job email your details to careers@cygrp.com