Salesforce Service Cloud

Service After the Sale

If there ever was a time where the sale and service after the sale morphed into a homogeneous process, it is now.  An entirely new “industry” is out there called Direct to Consumer (DTC).  Companies need sales and service to be part of the same solution.  We have the answer!

“Having a consistent way to manage our clients across multiple Salesforce Platforms takes our business to a new level.”

Executive

Single Source of Truth

No matter what the client buys from you or where they are in the company value chain, you must have a single source of truth.  When you have accurate data and information about the entire relationship, you can better serve your client.

COLLABORATIVE DELIVERY OF PRODUCTS AND SERVICES

If Direct to Consumer (DTC) has shown us anything, it is that the lines between departments are blurring.  The last thing a client wants to hear when you finally “touch” them is “that’s not my department.”  We help your team collaborate.

MANAGE SERVICE LEVEL AGREEMENTS

In most industries, Service Level Agreements (SLAs) determine whether you are meeting the service expectation of your client.  By leveraging these agreements inside of Service Cloud, you can ensure that you are meeting your obligations.

DELIVER VISUAL TIMELINES

It is often said, “a picture is worth a thousand words.”  We leverage an entitlement process within a discreet set of definitions related to a specific customer “case” inside the system.  This way, your representatives can quickly see what they need to focus on next.

OMNICHANNEL ENABLED

Omnichannel is a buzzword term for many requests coming in that need to be routed to different end points.  We enable your organization to move from a dynamic, list-based request system to one that is dynamically routed in real-time.