If there ever was a time where the sale and service after the sale morphed into a homogeneous process, it is now. An entirely new “industry” is out there called Direct to Consumer (DTC). Companies need sales and service to be part of the same solution. We have the answer!
No matter what the client buys from you or where they are in the company value chain, you must have a single source of truth. When you have accurate data and information about the entire relationship, you can better serve your client.
If Direct to Consumer (DTC) has shown us anything, it is that the lines between departments are blurring. The last thing a client wants to hear when you finally “touch” them is “that’s not my department.” We help your team collaborate.
In most industries, Service Level Agreements (SLAs) determine whether you are meeting the service expectation of your client. By leveraging these agreements inside of Service Cloud, you can ensure that you are meeting your obligations.
It is often said, “a picture is worth a thousand words.” We leverage an entitlement process within a discreet set of definitions related to a specific customer “case” inside the system. This way, your representatives can quickly see what they need to focus on next.
Omnichannel is a buzzword term for many requests coming in that need to be routed to different end points. We enable your organization to move from a dynamic, list-based request system to one that is dynamically routed in real-time.