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Customer Experience Automation

We built a forecasting algorithm, integrating the results that come from our algorithm with Salesforce (ExactTarget) to establish an automatic communication with each customer on a weekly basis. To elaborate, Salesforce was our Customer Relationship Management system, and that’s how they track and communicate with customers. We created feeds to provide data into Salesforce. Every […]

Salesforce Upgrade & Enhancement

Though the client required an aggressive timeline due to contractual agreements, Cyber Group was able to leverage its’ Salesforce onshore/offshore capabilities model and agile project methodology to work around the clock supporting the project and bringing it to a successful launch. Key deliverables included: migration of all metadata via Visual Studio code with Salesforce plugins […]

Salesforce CRM Lead Management System

Implementing a robust CRM enterprise suite can help a business scale by allowing them to more effectively reach and maintain new customers. The client did not want to build their own Salesforce CRM to prospect those leads so they came to us to see how we could capture their leads and funnel them to the […]

Salesforce Loyalty Program

Cyber Group was able to execute the critical integration, customization procedures, and workflows in a manner that allowed the client to stay focused and continue to scale the business while also saving substantial capital and resources.

Customer Experience and CRM

Optimizing your enterprise’s CRM systems can be a critical method of enhancing your company’s customer relations workflows, and establishing a better customer experience for your customer base.